1.) What is your overall ranking of Arc Abrasives, Inc.?
Excellent Good Average Fair Poor
2.) Arc Abrasives, Inc. provides a quality product..
Always Almost Always Sometimes Almost Never Never
3.) I receive my products on-time from Arc..
4.) Does Arc allow you to be competitive in the abrasives marketplace?
5.) I receive __________ support from INSIDE sales..
6.) I receive __________ support from OUTSIDE sales..
7.) I receive my quotes in a timely manner..
8.) My Purchase Orders are filled accurately..
9.) If an issue or problem occurs, I receive an acceptable response..
Promptly In a non-timely manner Not at all
10.) If you choose to sell another abrasive supplier besides Arc, why?
That supplier is our primary abrasives supplier That abrasives supplier provides better customer service Their products are of a better quality Their price is better They ship items in a more timely manner End user specified brand to purchase
11.) If you buy from Arc, why?
Arc is our primary abrasives supplier Arc provides better customer service Arc products are of a better quality Arc's price is better Arc ships items in a timely manner End user specified Arc products
12.) PLEASE RANK THESE CATEGORIES BY IMPORTANCE - 1 being LEAST important
Product Quality:
1 2 3 4 5
On-Time Delivery:
Inside Sales:
Outside Sales:
Quote Process:
Order Accuracy:
Price:
13.) Please list your top 3 abrasive suppliers:
14.) For non brand-specific opportunities, Arc is the first brand I recommend..
15.) What could Arc do to gain more abrasive business opportunities with you?
If you are willing to be contacted with further information, please provide your email address:
Thank you for your time!
